You will receive an email with the tracking details as soon as your order has been processed. 

The shipping partner will need up to 24 hours to upload all the tracking data to their servers after the item has been shipped and your order status has been set to Completed. Please recheck in 24 hours and if you still have the error, please contact us.

Delivery times vary depending on your courier choice and shipping location. However most orders, once shipped, are delivered within 2 to 10 business days.

Orders containing Backorder or Preorder items will not be sent until all items in your order are in stock.

Please contact us with the order number and issue within 7 days of delivery date and include pictures of damaged box, damaged item, pictures of all items delivered with internal inventory stickers as well as all packaging to be used in the insurance claim. Without these pictures no claim can be made. If the item was damaged in transit we will work with your chosen delivery service to claim the item value and get insurance coverage to rectify the situation.

We are constantly updating pictures to make sure that the most recent product pictures are always on the site, but in some cases the pictured part is an image of the part but not the exact one for your car.

If the one you got does not look the same as the picture please don’t be alarmed and please check the part number in the listing with the part delivered to you.

We check and approve each and every order personally to make sure you get the exact part number that was purchased and requested.

We are currently relocating our warehouse, which temporarily suspends our click and collect or pickup services. We will resume these options once the move is complete. We apologise for the inconvenience.

Door to door delivery with jet shipping around the world and customs clearance can be quite expensive for large items. If shipping looks unreasonably high for a relatively small item please let us know. We will be happy to check it out ASAP for you.

Copyright © jdm parts Australia 2024

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